| 1)
Think before speaking
2)
Organize my thoughts
3)
Enunciate clearly
4)
Ask questions for clarification
5) Screen
out distractions
6)
Engage in active listening
7)
Aware of nonverbal cues
8)
Avoid excessive use of jargon
9)
Use gender-neutral language
10)
Paint verbal pictures
11)
Use active verbs most of the time
12)
Receptive to new ideas
13)
Understand the importance of timing
14)
Avoid words that hurt
15)
Commit to being truthful
16)
Respect the other person's point of view
17)
Present a good personal image
18)
Smile
19) Handle
disagreements with tact
20) Keep
negative emotions under control
|
